Store Policy


Isomist.com offers the following Warranty and Returns Policy:

(For Buyers from this website only)

Our herbal products are meant either for ingestion use. Like prescription pharmaceuticals, we cannot accept previously opened, refused or unclaimed shipments for refund. This is because we have lost the chain of custody of the parcel and the product may have been damaged in transit or someone may have tampered with the contents. Therefore, under these conditions, there can be no refunds.

If a product has arrived damaged or if you suspect it has been tampered with please advise the courier immediately and contact us for a Return Merchandise Authorization. We will replace lost, damaged or defective products upon written notice.

Please do NOT refuse shipments or return them to the shipping location. Unclaimed or refused shipments will be held for 30 days pending a change ship order from you after which they will be destroyed. No refunds will be issued.

We will issue refunds under our existing warranty policy (see below) where someone has used the product and the product has failed to perform as warranted. To implement a warranty claim, you must contact us within 30 days of purchase. Please contact our Customer Care center by email:- hello@isomist.com

Refunds and warranties are processed by our Customer Care facility in Yorkshire, UK

Hours: 9am-6pm GMT Monday to Friday

MONEY BACK GUARANTEE

Isomist.com – Specific information

Please note that approximately 76% of first time users see benefits within one week. However this depends upon your dose.

If making a warranty claim, You may be required to complete a written questionnaire about your usage of the product and/or be interviewed (by phone) with our staff to determine what problem may have occurred. If remedial assistance is not successful then we will process an application for refund. Refunds normally process in 7-10 working days.

You must be 18 years of age or older to purchase Isomist CBD products.

REFUND POLICY

If you regret your purchase, you can return the item(s) to us within 30 days of receipt date in the original condition.

  •     All returned items must be in their original condition with all hangtags and labels attached.
  •     Final sale or promotional items will not be accepted for return.
  •     Due to safety reasons, opened products with broken seals are final sale items and will not be accepted for return or refund.
  •     We regret that our distribution center will not accept returns of items purchased in stores carrying our brands.
  •     We regret that it is not possible to exchange items purchased at ISOMIST.COM If you wish to exchange, you need to return the item(s) in their original condition for a refund and place a new order.
  •     Shipping fees are non-refundable.

 

HOW TO RETURN AN ITEM IN 3 EASY STEPS:

1- Make a copy of your original invoice and indicate the reason code for your return in the appropriate space.

2- Place the item and filled-in invoice in your return parcel. You may reuse the packaging that your purchase was delivered in.

3- Mail the package to:

4 Carrgate Mount

  • Wakefield
  • West Yorkshire
  • England
  • Wf2 0QP

 

Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method for your return as we are not responsible for lost parcels. We do not accept COD or collect deliveries.

We will do our utmost to process your return within 10 days.

As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the same source of funds that was used to make the purchase the original order.

Please allow up to two billing cycles for the money to appear on your credit card statement.